Customer Data & Experience
Centralize all known & anonymous customer data
Create dynamic data-driven audience segments
Define smart, cross-channel customer journeys at scale
Deliver human-centered, hyper-personalized experiences
Intelligent Data Analytics
Explore data with dashboards, reports & metrics
The party responsible for data processing (hereinafter, the DATA CONTROLLER) is CONNECTIF ARTIFICIAL INTELLIGENCE, S.L.
Postal address: Campus Universitario Espinardo, 7 Edif. CEEIM, Modulo 1, 30100, Murcia.
We will need to process different kinds of data depending on the products, services or features you use. Most of the time, this data will include the following:
Your personal identification data (e.g., your name, surname, language, country of residence, contact info, etc.)
Personal data will be requested before you access any of our web services or features. Some fields will be highlighted as mandatory so that we can offer you a specific service and grant you access to the applicable feature.
Please bear in mind that you might not be able to complete your user registration process or to access certain services or features if the requested data is not provided.
Depending on your interaction with our site, your personal data will be processed for the following purposes:
To take care of any customer requests sent through our in-site contact forms.
We will only process the personal data that is strictly necessary for the purpose of addressing or solving your customer requests.
On what legal basis do we collect your data?
The legal basis that allows us to process your information also depends on the final collection purpose.
There are several legal grounds we work with:
Your data will be processed on the legal basis of informed consent in order to address any requests sent through the website. This will mean that the interested party implicitly accepts these conditions.
The personal data processed for marketing-related purposes will be collected on the legal basis of informed consent.
Personal data will be processed on the legal basis of informed consent in order to address any requests sent through social media. The interested party will also accept these conditions from the moment they start to follow the company and agrees to be part of our contact list.
Usability and quality analysis (cookies)
The user will have to grant cookie consent.
Your data will be processed as long as it’s necessary in order to address your request, and we will keep it for 1 additional year after it’s solved.
Your data will be processed up until you request an account cancellation or newsletter unsubscription.
We pledge to protect your confidentiality and to ensure you can exercise your rights effectively.
You’ll be able to exercise them at no cost by sending us an e-mail to email@example.com with your request and the right you want to exercise.
If we consider it necessary, we might request a copy of a personal identification document. In particular, and regardless of the purpose or legal basis we’re using to process your data, you’ll have the right to:
Request access to the personal data stored by us.
Request rectification of your personal data. Keep in mind that, when you actively provide us with any personal data through any channel, you’ll be certifying that it is true and exact, as well as pledging to notify us if any changes or modifications occur.
Request deletion of your personal data when it’s no longer necessary for the purpose it was processed for -as specified above-, or when we don’t hold a legal basis to process it anymore.
Request limitations on the processing of your personal data, which might mean a temporal suspension of the process or keeping them for a longer period than intended in case you needed it. If you gave your consent for the processing of your data for any purpose, you will be also able to withdraw it at any moment.
You will also be able to oppose when the data processing is based on the company’s legitimate interests.
Lastly, you have the right to submit any claims before the corresponding data protection control authority, which in this case is the Spanish Data Protection Agency (AEPD):